The 5 Key Ways Explained

Always SMILE

When you smile at someone, it makes them more likely to like and trust you. It makes you seem more approachable and caring.

The tone of a smiling person is undeniably warm and helps the talker pause mentally ready to make that GREAT first impression.

Have a SYSTEM for everything!

Systems are the backbone to optimal functionality. You need to have good systems in place so that your team, and even you, have something reliable to lean on.

Perfect your SCRIPTS

Scripts help your team convey a warm, inviting presence every time. If your receptionist is having a bad day, the script can save them and help ease the tension of the day.

You should aim to have a script for everything! Your new employee will know exactly what to say from the get go.

Get your SERVICE right.

Treat others how you would like to be treated? WRONG. Treat others how THEY want to be treated.

Some clients want to make fast decisions, some want to move slow. It’s up to you to find out what they want.

Always SURPRISE your clients.

Good business is not enough. You need to be memorable, and you need to stand out from your competitors.

You'll find out more about these little surprises throughout my book.

For more information about Business Coaching and how you can increase increase your profits and grow your business, get in contact today.